pe999 Privacy Policy
The security of your personal information is our top priority — find out how pe999 collects, uses, and protects your data.
1 Introduction and Policy Overview
pe999 is an online casino and sports betting platform in Bangladesh. We take the privacy of our users seriously. This Privacy Policy ("Policy") explains how pe999 collects your personal information, how that information is used, who it may be shared with, and what rights you have over your information.
By creating an account on our website or mobile platform, or by using any of our services, you accept the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our 24/7 live chat support for assistance.
This Policy may be updated from time to time. For any changes, we will update the date on this page. For significant changes, we will send a notification to your registered email address.
2 What Information We Collect
pe999 may collect your information in various ways. The information collected is divided into the following categories:
2.1 Registration and Identity Information
- Full name and date of birth (for age verification)
- Email address and username
- Current address (including district and division)
- National ID or passport number (for KYC verification)
- Phone number (for account verification only)
2.2 Financial Information
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (for bank transfers)
- Transaction history — deposit and withdrawal records
- Wallet balance and bonus usage information
2.3 Technical and Device Information
- IP address, browser type and version
- Device type (mobile, tablet, desktop)
- Operating system
- Cookie and session data
- Login time, location, and usage patterns
2.4 Gaming Activity Information
- Betting history, win and loss records
- Preferred game categories and session duration
- Bonus and promotion claim and usage details
- VIP level and points information
3 Purpose of Information Use
pe999 uses your collected information for the following legitimate purposes:
- Account Management: For creating, verifying, and securely maintaining your account.
- Financial Transactions: For processing deposits and withdrawals and preventing fraud.
- Age and Identity Verification: To ensure services are provided only to those aged 21 and above.
- Legal Compliance: To comply with applicable laws and regulations.
- Support Services: To help resolve your questions and issues.
- Platform Improvement: To improve service quality and user experience.
- Responsible Gaming: To monitor unusual or high-risk betting behaviour.
- Relevant Communications: To keep you informed about important updates, promotions, and offers.
We never sell your information to third parties. Information is shared only with service provider partners as necessary for providing services, and in cases of legal obligation.
4 Data Storage and Security
pe999 uses industry-standard technical measures to keep your personal information secure:
4.1 Encryption Technology
SSL (Secure Sockets Layer) encryption is used across our entire platform. All data transmitted between your browser and our servers is encrypted, making it impossible for third parties to read.
4.2 Data Retention Period
We retain your information for as long as your account is active and for as long as necessary to meet legal requirements. Even after account closure, information related to financial transactions may be kept for a specified period in accordance with applicable law.
4.3 Access Controls
Only authorised staff have access to the information needed for their specific role. Our internal policy ensures that no employee can view information outside the scope of their responsibilities.
4.4 Security Monitoring
Our systems are continuously monitored to detect any unauthorised access attempts, suspicious activity, or security breaches. If a security incident occurs, we will notify affected users as quickly as possible.
5 Information Sharing with Third Parties
pe999 may share your information with the following parties in specific circumstances:
5.1 Service Provider Partners
Only the information necessary for service delivery is shared with payment processors (bKash, Nagad, Rocket), game software providers, and technology service providers. These partners operate under strict confidentiality agreements.
5.2 Legal Obligations
We may be required to provide information to comply with court orders, lawful requests from investigative authorities, or applicable law. In such cases, you will be notified in advance where possible, unless prohibited by law.
5.3 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, the new entity will be required to provide equivalent protection under this Policy.
Important: pe999 never sells your personal information to advertising agencies, data brokers, or unrelated third parties.
6 Cookies and Tracking Technologies
The pe999 website uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored in your browser.
6.1 Cookies We Use
- Essential Cookies: For maintaining login sessions and ensuring security — without these, the platform cannot function properly.
- Functional Cookies: For remembering your language preferences and other personalised settings.
- Analytics Cookies: For analysing overall user behaviour to improve the platform.
6.2 Cookie Controls
You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect some key features of the platform.
7 Your Rights and Choices
As a pe999 user, you have the following rights over your own information:
- Right to Access: You may request details of the information we hold about you at any time.
- Right to Rectification: You may request correction of any inaccuracies in your information.
- Right to Erasure: In certain circumstances you may request deletion of your information, though exceptions apply where legal obligations exist.
- Right to Opt Out of Marketing: Contact our support to stop receiving promotional emails or messages.
- Right to Close Your Account: You may request closure of your account at any time.
- Data Portability: You may request your information in a structured format.
To exercise these rights, contact our support team. We will process your request within a reasonable timeframe.
8 Protection of Minors
pe999 provides services only to individuals aged 21 and above. We do not knowingly collect any personal information from minors.
Age verification is mandatory at registration. If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.
If a guardian or parent believes their minor child has created an account on our platform in any way, please contact our support team immediately.
9 Responsible Gaming and Information Use
pe999 places the highest importance on responsible gaming. By analysing your gaming activity data, we can identify unusual or problematic betting behaviour and provide assistance where needed.
If you wish to limit or suspend your account for a specific period, please contact us. More details are available on our Responsible Gaming page.
Information used for this purpose is kept strictly confidential and is used solely for the protection of the user.
10 Changes to the Policy
pe999 reserves the right to update this Privacy Policy at any time. We will update the date on this page before changes take effect.
For significant changes, we will send a notification to your registered email. Continued use of our services after any changes will be considered acceptance of the updated policy.
If you have questions about any changes, contact our 24/7 live chat support or email us.
11 Applicable Law and Jurisdiction
This Privacy Policy is governed by applicable law. Any disputes relating to the protection of your information will be resolved under the relevant legal framework.
We are always happy to resolve any issues with you directly through discussion. Please contact our support team before taking any formal steps.
Have a privacy question?
Our support team is available 24/7 to assist you in English.
Contact us via live chat or email: